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Caring For Your Custom Earphones


Ultimate Ears earphones are a bespoke piece of equipment that utilizes equal parts incredible technology and unparalleled hand craftsmanship. From the moment you make your order, through the FitKit all the way to the first time you ease in your CXS earphones, Ultimate Ears is dedicated to service, quality, sound and fit. We care for your earphones every step of the way with service commitments through the life of your device. As a long term piece of equipment, Ultimate Ears provides some basic care instructions that will ensure you get the absolute best out of your custom earphones.



What are the parts?


When you open your box for the first time, you’ll notice the attention to detail of your new earphones. The customized appearance and your individual ear shape with unique grooves are reflected in the faceplate and the outer shell. Inside are also the two earphone  cables, Bluetooth, auxiliary, and a USB cable for charging the earphones. Each cable is neatly but loosely wound up. You also get cord clips, the cleaning tool, and a small brush designed to carefully enter and clean the crevices of your device. Also included is a compact metal case (you can get it engraved for free), identical to the kind used by professionals, to protect your earphones whenever you’re not wearing them.

How do I clean them?


After each use, you’ll want to take a few easy and quick steps to care for your earphones. When you take them out of your ears, simply hold them upside down with the faceplate at the top and carefully brush them to remove any wax that may have clung on during use. Holding them upside down is key so debris falls off of and not into your device. Once you’ve cleaned off the wax, gently wipe your earphones with a clean, soft cloth.  Doing this every time will keep them polished and avoid any build up over time that could affect the look and function of your device.


How do I store them?


Your earphones come with a small hard storage case lined in soft material providing both external protection against impact and padding inside to avoid damage to the intricate internal parts as well as scratches or marks on the faceplate. It’s also the best place to keep all the parts organized together. When you’re ready to put away your earphones, each cable should be loosely wrapped around your four fingers and placed into the carrying case followed by your earphones which can once more be brushed for any missed pieces of debris. This will keep the critically important cables from becoming tangled or bent and damaged as well as from being lost.


What’s the bottom line?


Ultimate Ears is dedicated to making high quality innovative products. Protecting your earphones is a mutual investment. Caring for your custom earphones through this quick and easy routine will greatly impact your overall experience with your device. When you invest in your CSX series earphones, our service commitment follows your purchase and in the event your earphones become damaged, our staff is available for questions or to assist with repairs.